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Staff Training

IIAG members receive special discounts for tailored programs at each step in your career.

IIAG is your partner in success.

IIAG Exclusive Opportunities


A mini-MBA created for the leaders of independent agencies.

IIAG Member Discounts

Accredited Customer Service Representative®(ACSR®)

  • Customize your ACSR with our Commercial, Life and Health, and Personal Lines tracks
  • Build and retain strong customer relationships, and increase your value to your agency and producers
  • Develop strategies that minimize your firm's exposure to costly errors and omissions claims
  • All courses 100% online, on-demand, self study
  • IIAG Members will receive a 15% discount* on all courses and programs offered through The Institutes.  Use code BIGIGA15 during checkout.

*Discount excludes exam fees, custom courses, corporate bulk orders, prepaid agreement enrollments, and non-discountable materials. Discount cannot be combined with any other offers, including corporate discounts.

Virtual University- Basics & Beyond Bundle

You've been an agent for a year or two, and the ride has been incredible! You like the business, the relationships, and the challenge, but you suddenly realize insurance is complicated, confusing, and sometimes frustrating.

This Big "I" Virtual University training can guide you through risk and insurance basics and beyond via the ABEN platform.

The program offers 3 to 24 hours of training for a wide range of learning experience - from basic to beyond. This course is customizable and offers several course options for both the Basics and Beyond categories!

Topics include risk, regulations, operations. legal liability, contracts, certificates, cope, coinsurance and more!

Take an intentional step forward and gain powerful knowledge.

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